My 17 transit starts when red connecter plugged in

Question

17 ford transit, evo all ver 71.52. service # 001a06761904. this was purchased from 12v solutions and havent been able to help with my issue. intial harness install and module programming went well. when i installed the cl6 smartphone app module, the vehicle started once from the phone app then would not turn off from the app, or pressing brake. i had to disconnected all the connections on module. now, vehicle starts as soon as i connect red plug. b4 i return for a refund, thought id ask here