Please reset Dcryptor limit

Question

Took a few tries to get the settings correct, and by the time I did, I had already attempted to program 3x so now the Dcryptor limit has been reached.  Please reset.

Answer 1

please send an email to support@fortin.ca for any reset requests

Comments

Actually, I called tech support and they stated that my issue needed to be escalated to engineering as the DCryptor servers only showed two attempts for my unit.  I got tired of waiting and simply downgraded the firmware from 7.2 [37] to the previous and then immediately back to [37], repeated the programming and immobilizer acquire steps, and attempted to decrypt again.  Everything worked as expected and remote start now works as advertised.  Not sure what happened.